Total focus. Complete client care.
we’re the only company in this market to have a proprietary client service program that greatly exceeds what large, corporate-owned flooring companies can offer. Our Total Focus™ customer service philosophy is an all-encompassing approach to making sure that you’re completely satisfied with your experience. We’re dedicated to providing you with everything you need to make sure your project runs smoothly.
Real-time order tracking: we realize that you don’t have time to sit at a computer or make phone calls to track your order, that’s why we’ll be in constant personal contact with you to keep you updated on your order’s status.
Access to the top: do you have a question or a unique design problem and need expert advice? our founder and president is just a phone call away. Many times you’ll find him at your home or job site, making sure everything is running smoothly and answering any questions you may have.
The best materials: we have relationships with the best suppliers in the nation, and our buying power affords us the ability to pick the cream of the crop. This ensures you are getting a product that is not only beautiful, but will last a lifetime as well.
Superior finished product: every piece of wood we handle goes through constant quality-assurance checks. In many cases we reject wood that others would accept as adequate.
We’ve built our company—and our reputation—on this philosophy and we look forward to sharing it with you on your next project.
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